FAQ
Order & Payment
We accept a variety of payment methods, including credit/debit cards (Visa, Mastercard), online bank transfers, and popular e-wallets like Touch 'n Go for added convenience.
You can cancel your order if it’s still under “Processing” status. However, if the status changes to “Preparing to Ship,” a refund will no longer be possible. For assistance, please contact our customer service team, and we’ll do our best to help.
Payment may be declined due to insufficient funds, incorrect card details, or bank security measures. We recommend contacting your bank or trying a different payment method if this issue occurs.
Shipping & Delivery
Orders are typically processed within 1-2 business days. Standard shipping takes about 2-3 business days, depending on your location. You’ll receive a tracking number as soon as your order is shipped.
Currently, we only offer shipping within Malaysia. However, we’re working on expanding our delivery options and will be launching international shipping soon—stay tuned for updates!
Once your order has shipped, you’ll receive a tracking number via email. You can use this number to track your order on our website or the carrier's site.
Yes, we ship to both East and West Malaysia. Delivery times may vary depending on the location, with orders to East Malaysia typically taking a bit longer.
If your order is still in the processing stage, you can contact our customer service team to update the address. However, once the order status changes to “Preparing to Ship,” we won’t be able to make changes.
If you’re unavailable, our courier will usually attempt delivery a second time or leave a notification for you to arrange a new delivery time. You can contact the courier service directly using the tracking details provided.
Yes, we do! Cash on Delivery is available for selected areas within Malaysia. Choose COD at checkout, and be sure to have the exact amount ready upon delivery.
Return/Exchange & Refund
We accept returns within 14 days of receiving your order, provided items are unworn, unwashed, and in their original packaging with tags. To start a return, please contact our customer service team.
Yes, exchanges are possible for a different size or color if the item is in stock. If not, we will issue a store credit or refund. Please reach out to our support team to initiate an exchange.
After we receive your returned item, our team will process it within 3-5 business days. Once the return is approved, we’ll initiate the refund, which typically takes an additional 3-7 business days to reflect in your account, depending on your payment provider. This brings the total refund time to around 5-12 business days.
If you receive a defective or damaged item, please contact our customer service within 7 days of receiving your order. We will arrange for a return and issue a full refund or replacement at no additional cost to you.
Customers are typically responsible for return shipping costs unless the return is due to a defective or incorrect item. In such cases, we will cover the shipping fees.
Customer Enquiries
Our customer service team is available Monday to Friday from 9 AM to 6 PM. You can reach us via WhatsApp at +6017 329 7822 or through our contact form on the website.
Currently, Zucca operates as an online-only store, allowing us to offer the latest in modest fashion at competitive prices. Stay connected with us on social media for any future store announcements!
We often run exclusive promotions for our members and through our social media channels. Be sure to subscribe to our newsletter and follow us on social media for the latest updates!
We frequently restock popular items. If a specific item you love is sold out, sign up for restock notifications on the product page or follow us on social media for updates.
Absolutely! Join our mailing list or follow us on social media to stay updated on our latest collections, exclusive discounts, and upcoming sales.
We value customer feedback! Feel free to leave a review on the product page or contact our customer service team if you have suggestions on how we can improve.
Product Info
We carefully select fabrics that are comfortable, breathable, and suitable for modest fashion. Product descriptions will include fabric details to help you make informed choices.
We provide a size chart on each product page for easy reference. If you need further assistance with sizing, our team is here to help!
Yes, we aim to offer consistent sizing, but we encourage customers to refer to our size guide on each product page for the most accurate fit.
Yes, we offer reels on our website, featured on every product page. These reels provide style inspiration, showcasing different ways to wear our modest fashion pieces and helping you envision your perfect outfit.
Account & Membership
Creating an account is easy! Simply click on the "Sign Up" button on our website and fill in the required information, such as your name, email address, and a secure password. You’ll then receive a confirmation email to verify your account.
You don’t need an account to place an order, but creating one allows you to track orders, save addresses, and enjoy a faster checkout experience.
Yes! Members enjoy exclusive access to promotions, early notifications of sales, and other perks. Sign up to stay connected!
If you’ve forgotten your password, click on the "Forgot Password?" link on the login page. Follow the instructions to receive an email with a link to reset your password.
You can easily update your account information by logging into your account and navigating to the "Account Settings" section. Here, you can change your personal details, shipping address, and payment methods.
If you wish to unsubscribe from our mailing list, you can do so by clicking the "Unsubscribe" link at the bottom of any promotional email. Alternatively, you can update your preferences in your account settings.